From HR, send comments to membership@afeu.org.
The following elements and indicators are intended to guide and assist supervisors in tailoring individual elements and indicators for their employees. The supervisor may choose to use the indicators “as is” if appropriate for the position, or may choose to use these indicators as a guide or “conceptual definition” to help in developing their own indicators tailored to the requirements of the individual position. It is given that any described elements also include alignment and support of Agency strategic goals.
Element 1: Job Specific
Regulations Definition: The Program/Project/Functional Objective (PPFO) element must address the primary work assignment or responsibility of the employee and is the critical element that holds the employee accountable for achieving measurable results. This element must align with the performance goals and objectives of the employee’s organization for the appraisal period to which he/she will contribute in order to establish the required alignment to the Agency’s Strategic Plan.
Meets Expectations:
Performance that fully and consistently meets the performance standards identified for the element.
1. Effectively plans, organizes, coordinates, controls, and prioritizes workload
Indicator: Timeliness, accuracy, responsiveness
2. Knowledgeable of all regulations applied to field
Indicator: Keep current, reads and applies regulations
3. Effectively applies technical skill and knowledge in accomplishing their work
Indicator: Understands and applies processes and procedures
4. Identifies, analyzes, and resolves technical problems related to their work
Indicator: Consistently raises issues, follows through in order to successfully accomplish task
5. Maintains customer relations
Indicator: Understands and responds to customer requirements
6. Works safely and in compliance with environmental, financial, IT security, and other institutional requirements
Indicator: Demonstrates an awareness of institutional and program requirements
Exceeds Expectations: (Clearly meets expectations at the Meets level, plus…)
Performance that consistently exceeds the performance standards to a high degree for the element.
Indicators:
1. Continually improves workload management processes including planning, organizing, coordinating, controlling, and prioritizing
2. Proactively and effectively informs appropriate Ames population or relevant organizations of new or changed requirements that impact work or processes beyond the scope of their assignment.
3. Effectively manages unanticipated work load demand beyond routine duties of the position.
Significantly Exceeds Expectations: (Clearly meets expectations at the Meets and Exceeds level, plus…) Performance that consistently exceeds the performance standards to an exceptional degree for the element.
Indicators:
1. Makes significant contributions outside their work group which contributes to their organization and/or accomplishment of Center goals
2. Develops improved, user-friendly tools or methods, that are adopted by the organization, to implement new or existing requirements
3. Applies an agency-wide perspective and systematic view when implementing requirements or improving processes in a way that significantly benefits the Ames community. (e.g., new travel regulations, records requirements, service requests)
Element 2: Collaborations and Teamwork
Regulations Definition: This element is the commitment to work cooperatively as a member of a group or team demonstrated by the willingness to share one’s knowledge, experience, and expertise and to seek and listen to the opinions and ideas of others to achieve the organization’s goals and objectives. Collaboration also requires respect for individual and cultural differences without discrimination or harassment of any kind.
Meets Expectations:
Performance that fully and consistently meets the performance standards identified for the element.
1. Seeks and shares opinions, ideas, and expertise of others when formulating the approach to activities, projects, and other tasks.
Indicator: Effectively collaborates with management, co-workers, customers, and other stakeholders
2. Builds and maintains cooperative working relationships both within and outside their organization.
Indicator: Flexible, adaptable, approachable, listening skills, and networking
3. Demonstrates respect/understanding/trustworthiness in work situations.
Indicator: Integrity, reliability, follow-through, dependability, consistency
4. Works effectively in diverse groups.
Indicator: Is inclusive, respects and accommodates opinions and perspectives of others
Exceeds Expectations: (Clearly meets expectations at the Meets level, plus…)
Performance that consistently exceeds the performance standards to a high degree for the element.
Indicators:
1. Facilitates win-win situations and an open exchange of ideas and opinions.
2. Motivates and guides team members /colleagues toward goal accomplishments.
3. Encourages and facilitates cooperation within the organization and with customer groups.
4. Establishes an atmosphere that encourages participation of all employees.
Significantly Exceeds Expectations: (Clearly meets expectations at the Meets and Exceeds level, plus…) Performance that consistently exceeds the performance standards to an exceptional degree for the element.
Indicators:
1. Establishes trusting working relationships in contentious situations where there are conflicts.
2. Effectively builds consensus and inspires team members/colleagues toward goal accomplishments.
3. Develops leadership in others through coaching, mentoring, recognizing, and guiding others.
4. Makes maximum use of the diverse talents of team members.
5. Consistently works effectively in diverse, cross-organizational, and uncertain environments.
6. Facilitates effective adaptation to controversial or difficult changes within the organization.
Element 3: Communications
Regulations Definition: This element is the commitment to the open, honest, and effective exchange of information and ideas demonstrated both orally and in writing.
Meets Expectations:
Performance that fully and consistently meets the performance standards identified for the element.
1. Effective oral and written communication.
Indicators: Communicates with accuracy and clarity. Written materials generally follow NASA’s prescribed standards and style and are infrequently returned for substantial revision.
2. Information, results, and decisions are communicated in a timely manner.
Indicator: Meets deadlines and/or requests information or additional resources in a reasonable time
3. Interactions with others demonstrate the ability to listen effectively and respond accordingly.
Indicators: Displays active listening traits
4. Sensitive to diverse audience.
Indicators: Communications demonstrate an awareness of the sensitivity of others Avoids unnecessary offense, ability to express or exchange information to a variety of audiences.
5. Encourages open communication to achieve mutual understanding.
Indicators: Fosters dialogue and discussions
Exceeds Expectations: (Clearly meets expectations at the Meets level, plus…)
Performance that consistently exceeds the performance standards to a high degree for the element.
Indicators:
1. Organizes and presents effective communications to diverse audience on non-routine and complex issues or topics with competing interests or opinions.
2. Tactfully exchanges difficult information.
Significantly Exceeds Expectation: (Clearly meets expectations at the Meets and Exceeds level, plus…) Performance that consistently exceeds the performance standards to an exceptional degree for the element.
Indicators:
1. Frequently and consistently communicates effectively with individuals who are hostile or distressed beyond the normal expectation of the position.
2. Frequently and consistently communicates effectively when controversy is involved beyond the normal expectation of the position.
3. Seeks out opportunities to promote and exchange information for the improvement in the Agency’s goals.